Phone, Email, Addresses & Help Center (Updated Guide)
When I first contacted Kia Finance to resolve a client’s payoff issue, everything was handled smoothly in a single, well-prepared call. That experience showed me how efficient Kia Finance support can be—if you have the right information.
This guide brings together all updated Kia Finance contact details in one place, including official phone numbers, support hours, online help options, and mailing addresses, so you can reach the right department quickly.
Kia Finance Customer Service Phone Numbers
Use the official Kia Finance (Hyundai Capital America) phone numbers below for account-related assistance:
| Department | Phone Number | Hours (Eastern Time) |
|---|---|---|
| Customer Service (Loans & Leases) | 1-800-333-4542 | Mon–Fri: 8 AM – 9 PM |
| Payoff & Title Support | 1-800-333-4542 | Mon–Fri: 8 AM – 9 PM |
| Automated Payment System | 1-866-498-4455 | 24/7 |
| Roadside Assistance (Kia Vehicles) | 1-800-333-4542 | 24/7 |
| U.S. Military SCRA Assistance | 1-855-331-3934 | Mon–Fri: 8 AM – 8 PM |
Helpful Tip:
Before calling, keep your Kia Finance account number, VIN, and the last four digits of your SSN ready. This significantly reduces verification time.
Online Contact & Digital Support Options
Kia Finance offers multiple secure online support channels for faster assistance.
1. Account Login & Online Help
- Visit www.kiafinance.com
- Click “Contact Us” or use the chatbot in the lower-right corner
- Best for: login issues, payment setup, payoff requests, account updates
2. Secure Message (Email Alternative)
For privacy reasons, Kia Finance does not publish a direct email address. Instead, you can send a secure message:
- Log in to your account
- Go to Help → Message Center → New Message
- Select a topic (Payments, Payoff, Title, Insurance, etc.)
- Expect a response within 1–2 business days
3. Live Chat Support
- Available during standard business hours
- Ideal for quick questions about payments, payoff amounts, or website issues
Kia Finance Mailing Addresses (U.S.)
Use the correct mailing address depending on your request.
Payment Mailing Address
Kia Motors Finance
P.O. Box 650805
Dallas, TX 75265-0805
Overnight / Express Payoff Address
Kia Motors Finance
1501 N. Plano Road, Suite 100
Richardson, TX 75081
Insurance & Lienholder Correspondence
Kia Motors Finance
Lienholder / Loss Payee Department
P.O. Box 650805
Dallas, TX 75265-0805
Corporate Office & Title Department
Kia Motors Finance
(Operated by Hyundai Capital America)
3161 Michelson Drive, Suite 1900
Irvine, CA 92612
📞 1-800-333-4542
Customer Service Hours
| Day | Support Availability |
|---|---|
| Monday – Friday | 8 AM – 9 PM ET |
| Saturday | Closed |
| Sunday | Closed |
| Federal Holidays | Closed |
Pro Tip:
For the shortest wait times, call between 9 AM–11 AM ET or around 3 PM ET.
Common Reasons to Contact Kia Finance
| Need Assistance With | Recommended Resource |
|---|---|
| Make or schedule a payment | Payments & Billing Support |
| Payoff quote or mailing address | Payoff Information |
| Late fees or grace period | Grace Period & Late Fees |
| Payment deferment or hardship | Deferment & Assistance Guide |
| Refinancing questions | Refinance Support |
| Insurance or lienholder info | Insurance & Lien Services |
| Title after payoff | Title & Lien Release |
Quick Support Checklist
Before contacting Kia Finance, have the following ready:
- Kia Finance account number
- Vehicle VIN or license plate
- Payment amount and date (if recently paid)
- Current address and phone number
- Any reference or case numbers from previous calls
Having these details ready ensures faster service and accurate account updates.
