When a reader contacted me after their Kia was totaled, they learned their insurance company didn’t have the right lienholder address delaying their payout by three weeks.
To save you that hassle, this guide explains how Kia Finance insurance works, the correct lienholder and loss payee address, and what to do if you’re filing a claim or switching insurers.
Why Insurance Details Matter for Kia Finance
If you financed or leased your Kia through Kia Motors Finance (KMF), your vehicle technically belongs to the lender until the loan is paid off.
That’s why Kia Finance must be listed as the lienholder (for loans) or loss payee (for leases).
This ensures:
- Kia Finance gets notified if your car is damaged, stolen, or totaled.
- Your loan or lease is protected until it’s fully paid.
- Insurance claim funds go to the right place.
Tip: Always double-check your insurer lists Kia Motors Finance, not the dealer or wrong P.O. box as the lienholder.
Kia Finance Lienholder & Loss Payee Address
Use this address when updating your auto insurance policy or filing a claim:
Kia Motors Finance
Lienholder / Loss Payee Department
P.O. Box 650805
Dallas, TX 75265-0805
Phone: 1-800-333-4542
For overnight mail or courier deliveries:
Kia Motors Finance
1501 North Plano Road, Suite 100
Richardson, TX 75081
Include:
- Your Kia Finance account number
- Vehicle VIN (Vehicle Identification Number)
- Your name and policy number
Minimum Insurance Requirements for Kia Finance
Kia Finance requires borrowers to maintain full coverage not just liability for the entire loan or lease term.
| Coverage Type | Minimum Requirement |
|---|---|
| Comprehensive Coverage | Protects against theft, fire, vandalism, etc. |
| Collision Coverage | Covers damage from accidents or impact |
| Bodily Injury Liability | As required by your state |
| Property Damage Liability | As required by your state |
| Deductible Limit | Typically under $50,000 (or $1,000 in U.S.) |
Pro tip: Keep your policy active, a lapse in coverage can lead to forced-placed insurance, which is much more expensive.
What Happens if Your Kia Is Totaled or Stolen
If your Kia is declared a total loss:
- Contact your insurance provider and start the claim.
- Notify Kia Motors Finance immediately.
- Your insurer sends the settlement check to Kia Finance (since they’re the lienholder).
- If the payout is less than your remaining loan balance, GAP insurance can cover the difference.
More on this in: Kia Finance GAP Insurance Guide
Example Scenario
Let’s say your remaining Kia loan balance is $22,00,000, and your insurer values the car at $20,00,000.
Without GAP, you’d owe $2,00,000 out of pocket.
With GAP, that shortfall is covered protecting your credit score and savings.
Filing an Insurance Claim with Kia Finance
Here’s what you’ll typically need:
- Kia Finance account number
- Insurance claim number
- Vehicle VIN
- Accident date and location
- Claim adjuster’s contact details
Once your insurer processes the payout, Kia Finance applies it to your balance and confirms in writing whether your account is:
- Paid in full, or
- Still has a balance (if settlement was lower)
To confirm payoff: Call 1-800-333-4542 or check your account at kiafinance.com.
How to Update Insurance Information
If you’ve changed insurers or policy details:
- Log in to your Kia Finance account
- Go to “Insurance Information” → Update Policy
- Enter your new policy number and provider
- Ensure the lienholder field still shows “Kia Motors Finance”
- Save and confirm changes
From experience: Always verify updates after 24 hours — it prevents missed notices or coverage lapses.
Common Mistakes to Avoid
| Mistake | Why It’s a Problem | Fix |
|---|---|---|
| Listing dealer as lienholder | Kia Finance never receives claim info | Always list Kia Motors Finance |
| Wrong address on policy | Delays payments or claim processing | Use the Dallas, TX address |
| Removing full coverage early | Violates loan/lease terms | Keep coverage until full payoff |
| Ignoring GAP coverage | Risk of paying shortfall on total loss | Add GAP early in your term |
